Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with [Store Name]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after they are confirmed.
  • Since we currently offer Cash on Delivery (COD) only, our team may contact you via phone call or WhatsApp to verify your order before dispatch.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Coverage

We currently deliver to all major cities and serviceable areas across Pakistan through our trusted courier partners.

Delivery to remote or non-serviceable areas may require additional time or may not be available.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities and Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

From time to time, we may offer free shipping promotions, which will be clearly mentioned on our website.

Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) as our only payment method.

Please ensure that:

  • Someone is available to receive the parcel at the delivery address.
  • The full order amount is ready at the time of delivery.

Repeated refusal to accept confirmed COD orders may result in future orders being declined or restricted.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message containing your tracking number (where available).

You can use this tracking information to monitor the status of your shipment.

Delivery Delays

Although we aim to deliver every order within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Political or regional disruptions
  • Incorrect or incomplete shipping information

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if the order needs to be redispatched.

Failed Deliveries

If the courier is unable to deliver your order after multiple delivery attempts, the parcel may be returned to us.

If you still wish to receive the order, additional shipping charges may apply for re-shipment.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

  • Your order number
  • Clear photographs of the parcel and product
  • An unboxing video (strongly recommended)

Claims submitted after 48 hours may not be eligible for resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: [Store Name]

Email: [support@yourstore.com]

WhatsApp: [Your WhatsApp Number]

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PKT)