Return & Refund Policy

At Nuktta Fabrics, we strive to ensure that every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return or exchange.

To be eligible for a return, the item must:

• Be unused, unwashed, and unaltered.
• Be in its original condition with all tags, labels, and packaging intact.
• Be accompanied by the original invoice or proof of purchase.

Returns that do not meet these conditions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your parcel immediately upon delivery.

If you receive:

• A damaged item,
• A defective item,
• The wrong product, or
• An item with a manufacturing defect,

Please contact us within 48 hours of receiving your order.

To help us process your claim quickly, please provide:

• Your order number.
• Clear photographs of the item and packaging.
• An unboxing video (recommended for claims involving damage or missing items).

Once your claim has been verified, we will arrange a replacement or refund, as applicable.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges in the following cases:

• Fabric that has been cut, stitched, washed, used, or altered.
• Products damaged due to customer misuse or improper handling.
• Sale, clearance, or promotional items (unless they are defective or incorrect).
• Gift cards or promotional vouchers.

Exchange Policy

We only offer exchanges if:

• You received the wrong item.
• The product is damaged or defective upon delivery.

If you wish to exchange an eligible product, please contact our customer support within 7 days of receiving your order.

Return Process

To request a return or exchange, please contact us at:

Email: nukttaofficial@gmail.com
WhatsApp: 0092-3015232222

Please include:

• Your order number.
• The reason for the return.
• Supporting photographs (and an unboxing video if available).

Do not send any item back without receiving approval from our customer support team. Returns sent without prior authorisation may not be accepted.

Return Address:
[Insert Return Address]

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping costs.

If the return is requested for any other approved reason, the customer will be responsible for the return shipping charges.

Refunds

Since all orders are placed using Cash on Delivery (COD), refunds cannot be issued in cash.

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days via one of the following methods:

• Bank transfer
• Easypaisa
• JazzCash

The account details provided for the refund must belong to the customer who placed the order.

Shipping charges are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [support@yourstore.com]
WhatsApp: 0092-3015232222

Our customer support team will be happy to assist you.